Senior Product Manager (Payments)
100% Remote (U.S. Based Only) - Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, New York, Maryland, Michigan, Ohio, Oregon, Pennsylvania, Virginia, Washington
A Little Bit About Our Company:
At our company, our mission is to help people look and feel their best. We are on the path to achieving this mission by being the go-to, SaaS-enabled, Beauty Marketplace for members to discover, book, and pay for beauty and grooming services (hair stylists, colorists, nail artists, estheticians, barbers, etc). We are also the premier solution for all independent professionals in the industry to run and grow their business. We have powered over 120 million appointments booked and $10B in revenue for small businesses and are on the path to much more.
Our leaders are just as involved in the day-to-day objectives, as they are with mentoring their team to make our company the very best place to work. We have a strong, value-based culture that serves our community, gives every individual employee ownership, and is an ever-increasing diverse team of true collaborators.
In Your New Role:
As a Senior Product Manager at our company, you will own the product and the customer’s experience from beginning to end. This includes: collaborating with cross-functional partners on strategic direction, ideation, and prioritization; working with engineers to build, launch, and test; and learning from customers and analyzing data to keep StyleSeat on the cutting edge of technology for the personal care industry.
What you’ll be responsible for:
- Define the payment ecosystem for SS
- Technical payment integration
- Reimagine the e2e payment experience for both client in pros
- Consider entire journey from online to offline in-store experience
- Own fraud, compliance
You will
- Help define how our product will become the go-to, SaaS-enabled, Beauty Marketplace
- Deeply understand your customers and identify their top needs
- Ruthlessly prioritize opportunities by synthesizing thorough research and data analysis
- Take full ownership of the product and drive solutions from inception to impact
- Rally a team of cross-functional partners to identify and deliver high-value products
- Drive continuous value to the community and the business through iterative product development
- Define and analyze metrics to inform decisions and measure success
- Conduct user research to identify and validate product initiatives
- Inspire through well-defined and transparent vision, strategy and insights
- Keep our community first, while moving fast with optimal results
What you can bring to the table:
- 7+ years of product management experience, including:
- Demonstrated success defining and launching excellent products
- Experience using lean, user-centric, and insight-driven product development
- Ability to thrive in a fast-paced, collaborative, dynamic environment
- Have an owner-mindset but lead through empowerment
- Excellent written and verbal communication skills
SKILLS:
- Able to improve feedback-loop in PDLC, Leadership - empowering teams vs. directing teams, Leadership - ability to drive alignment (team and XFN), Ability to make planning more efficient (getting templates in order, creating user research hub)
PERSONALITY:
- Insight-driven, Low Ego/Humble, Curious/Experimental, Able to adapt to Lean methodology/Radical Candor, Growth Mind-Set, Ruthless prioritization, Hustle, Ownership
QUALIFICATIONS:
- 7+ years experience, Has managed complex software products, Has payments / fraud / compliance experience