Product Manager

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve.  Every day, we strive to embody our core values:

• We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion.
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive.
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

What You'll Do

The Product Manager is responsible for managing products and executing product roadmaps.  This role works closely with the Director of Product Evolution and supports all aspects of the product development lifecycle from post-proof-of-concept to launch, ensuring that products meet industry needs, technical requirements, and business objectives.  This position works closely with agency leaders, program management, and other key constituents to thoroughly understand their needs and how various products can be used to meet their goals.  This enterprise role functions as a stakeholder with a vested interest by playing a key role in turning identified opportunities into demonstrated results.

• Ensure products are aligned with product strategy and company’s overall business objectives.
• Collaborate with Director to develop, refine and execute detailed product roadmaps and prioritize features based on market demand and business value.
• Develop user stories, acceptance criteria, and maintain product backlogs, ensuring alignment with overall product roadmaps.
• Conduct user research and competitive analysis to understand customer needs and market opportunities.
• Manage critical cross-functional internal and external partners, including program leaders, researchers, developers, engineers, data scientists, data providers, and more.
• Gather, prioritize, and document customer requirements and leverage insights to inform product decisions.
• Support and execute tasks related to product launch plans, including marketing campaigns, sales enablement, and customer training.
• Conduct research and analyses to inform product development and enhancements, monitor product performance, and support future product investments.
• Other duties and special projects as assigned

Minimum Qualifications

• Bachelor’s degree in business, Statistics, Data & Analytics, Economics, OR related field or equivalent in years of applicable work experience in product management or business analytics.
• Two (2) or more years of business experience in deploying products and/or advanced data analytics solutions and obtaining the desired business results
• Proven ability to lead and guide products through each phase of the product lifecycle
• Demonstrated experience developing product roadmaps and working with leadership teams to identify key opportunities to develop and enhance products or programs
• Strong time management and organizational skills with the ability to manage competing priorities and meet deadlines
• Strong interpersonal and people skills with the ability to work independently, within a team environment, and with a diverse group of people at all levels of the agency, including Senior Leadership
• Ability to convert vague business requirements into functional product implementations and relate results back to business value
• Ability to work directly with different functions, deliver against a roadmap, manage expectations, and navigate escalations
• Demonstrated experience conducting market analysis and research to inform product and business strategy
• Proficiency in data analysis and visualization
• Excellent analytical and problem-solving abilities
• Familiarity with the nonprofit industry, child welfare, and/or social and family services
• Experience with product management software (e.g. Jira, Asana, etc.)
• Advanced proficiency with Microsoft Excel, Word, and Outlook

Preferred Qualifications

• 4+ years combined experience at a nonprofit organization, innovation lab, tech company, and/or business-oriented environment (e.g. management consulting firm), or an Advanced Degree.
• Advanced proficiency in analytics, data visualization or data science.
• Strong understanding of multiple product development methodologies
• Advanced experience with product management software (g. Jira, Asana, MS Project)
• Knowledge of user experience (UXUXand user interface (UIUIdesign principles

Perks at Upbring

• Competitive PTO & paid holidays 
• Health, dental, vision insurance & more! 
• 403(b) Plan
• Employee Assistance Program
• 24/7 access to telemedicine and counseling services 
• Discounted Gym Memberships

Diversity. Equity. Inclusion. Belonging  

We are a diverse and inclusive Organization that recognizes our strength is in the efforts of our selfless warriors. Honoring and recognizing the value and dignity of all individuals is the cornerstone of our agency. The more diverse the individuals, thought processes and lived experiences, the greater the opportunity is to combine unique perspectives to make a greater impact. Our trust, respect, and appreciation for one another is demonstrated through our communication, celebration of progress and relentless effort to be at our best TO FULLFILL OUR MISSION OF BREAKING THE CYCLE OF CHILD ABUSE.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.