Senior Technical Product Manager

This is a full-time, remote position based in the continental United States. This opportunity is only open to individual applicants; corp-to-corp (C2C) arrangements will not be considered.

We’re looking for a Senior Technical Product Manager — a strategic thinker and technical expert who is passionate about turning complex ideas into products that deliver meaningful impact. In this role, you'll serve as the bridge between user needs, business goals, and engineering excellence. You'll drive the vision, strategy, and technical roadmap for our products, ensuring they are not only innovative and competitive but also technically sound and customer centric.

ABOUT US

MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com 

WHAT YOU WILL DO

Reporting to our Director of Application Engineering and Development, you’ll work closely with cross-functional teams, provide technical leadership, and manage the product lifecycle from concept to launch (and beyond). Your work will directly contribute to MASA’s mission of delivering outstanding solutions that make a difference.

Your main responsibilities will include:

• Drive Product Strategy & Roadmap: define and own the long-term vision and roadmap, align product strategy with business goals, and translate market trends and customer feedback into actionable plans.
• Provide Technical Leadership: act as a technical subject matter expert, guide architecture and design decisions, and collaborate with engineering teams to ensure high-quality deliverables.
• Lead Product Development: manage product lifecycles from concept to end-of-life, maintain clear and actionable product backlogs, and oversee launches with meticulous attention to detail.
• Ensure Excellence in Product Launch & Performance: develop go-to-market strategies, monitor performance metrics, and iterate based on insights and customer feedback.
• Foster Cross-functional Collaboration: work hand-in-hand with senior leadership, engineering, compliance, operations, sales, QA, and support teams to bring products to life successfully.

WHAT YOU BRING

• Bachelor’s degree in computer science, engineering, business, or related field.
• 3–5 years of relevant industry experience in technical product management.
• Strong technical proficiency in software development and product architecture.
• Experience with Agile methodologies and robust project management skills.
• Exceptional communication, collaboration, and leadership abilities.
• Sharp analytical skills for assessing metrics and driving data-informed decisions.
• A passion for delivering best-in-class products and improving customer experience.

WHAT WE WILL PROVIDE YOU

• Competitive base salary, bonuses, and comprehensive employee benefits programs, including medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company-paid short-term disability, long-term disability, and basic life insurance; and a free MASA membership.
• A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don’t." 
• An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!

WHY WE THINK YOU’LL LOVE THIS OPPORTUNITY

At MASA, you’ll have the chance to lead meaningful, high-impact projects in a collaborative environment where your technical expertise and strategic thinking will directly shape our products and our future. You'll work alongside passionate, talented teams who value innovation and continuous improvement, all while being part of a company that lives its values of Accountability, Compassion, Customer Service Excellence, Trust, and Teamwork every day. If you’re looking for a place where your work truly matters — this is it.

NOTE: Any pay range listed for this position is an estimate by the job board and may not reflect the actual compensation.

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