About the Role
We're seeking an experienced Product Manager to lead our retail website team at GoTickets, the premier online event ticket marketplace. In this role, you'll drive conversion optimization initiatives and spearhead new feature development to enhance our customer experience and grow our marketplace. As part of a lean, agile team, you'll wear multiple hats and work directly with engineering to bring products to market quickly. The ideal candidate combines strong product management fundamentals with technical literacy, basic design skills, and expertise in leveraging AI tools to maximize personal productivity and team efficiency.
Key Responsibilities
Product Strategy & Execution
Own the product roadmap for our retail website, balancing conversion optimization with innovative feature development
Work directly with engineering teams to define requirements, prioritize features, and deliver high-impact product initiatives
Define and track key performance indicators, with particular focus on conversion rates, user engagement, and revenue metrics
Conduct user research, analyze customer behavior data, and translate insights into actionable product requirements
Roadmap Management & Agile Process Leadership
Develop and maintain a strategic product roadmap aligned with business objectives and technical constraints
Facilitate daily stand-ups, sprint reviews, and retrospectives to maintain team velocity and continuous improvement
Hands-On Product Design & Testing
Create wireframes, mockups, and user flows to communicate product vision and requirements
Design and execute A/B tests to optimize the ticket purchasing funnel
Analyze conversion data using analytics tools to identify friction points and opportunities for improvement
Collaborate with engineering to implement design improvements across desktop and mobile platforms
Data-Driven Decision Making
Perform your own data analysis using analytics platforms, reports, and SQL queries to understand user behavior
Set up and monitor conversion funnels, user cohorts, and key business metrics
Present findings and recommendations to leadership and stakeholders
AI-Powered Product Development
Leverage AI tools for rapid prototyping, user story generation, and requirements documentation
Use AI-powered analytics and research tools to accelerate market analysis and competitive intelligence
Integrate AI features that enhance customer experience and operational efficiency
Champion the adoption of AI tools across the organization to improve workflow efficiency
Required Qualifications
4+ years of product management experience, preferably in e-commerce, marketplace, or ticketing industries
Strong technical background with ability to work closely with engineering teams on complex web applications
Proven track record of driving measurable improvements in conversion rates and user engagement
Comfortable creating wireframes and basic designs (design expertise not required)
Advanced proficiency with AI productivity tools (ChatGPT, Claude, etc.)
Experience with analytics platforms (Google Analytics, Mixpanel, Amplitude) and A/B testing tools
Ability to write basic SQL queries and perform data analysis independently
Solid understanding of web technologies, APIs, and modern development practices
Bachelor's degree in Engineering, Computer Science, Business, or related field
Preferred Qualifications
Experience in the events, entertainment, or ticketing industry
Background in marketplace or two-sided platform products
Knowledge of machine learning applications in product development
Experience working in lean startup or small team environments
Familiarity with mobile app product management
Basic understanding of HTML/CSS