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Senior Product Manager - ServiceNow Portfolio
Tekfortune
1 day ago
On-site
Cary, North Carolina, United States
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Senior Product Manager - ServiceNow Portfolio
Duration – 6 month contract to hire.
Location – 50 miles from Kansas City MO or Cary, NC
Location Requirements
Senior Product Manager - ServiceNow Portfolio
Role Summary
This role serves as a strategic Senior Product Manager accountable for the ServiceNow portfolio product management functions within D&IT Business Systems. The Senior Product Manager owns and continuously improves product management discipline across the ServiceNow portfolio and is Accountable (A of RACI) for portfolio process, intake discipline, prioritization framework, release management governance, roadmap clarity, stakeholder management, value visibility and executive decision readiness.
The ideal candidate is a strong product management practitioner who can operate across multiple ServiceNow domains, bring clarity to ambiguous needs, translate strategy into executable work. The candidate will lead the adoption of D&IT’s Digital Product Operating Model (DPOM) ways of working, ensuring that application investments are intentionally selected, objectively prioritized, architecturally sound, and continuously measured to deliver enduring business value, not one-off project outputs.
Position Type
Preferred employment model: Contract-to-hire
Location: Onshore - Overland Park, KS (WHQ), or Cary, NC
Work model: Hybrid / in-office presence expected based on business need
Reporting / accountability: Strategic portfolio accountability sits with the Senior Product Manager for the ServiceNow portfolio, with final platform governance and organizational accountability retained by the Director of D&IT Business Systems.
Product management mentorship: Mentorship and practice alignment through the Digital Products organization, including participation from product leadership in screening and onboarding
Key Responsibilities
1. Product Management Discipline and Portfolio Accountability
Own the ServiceNow portfolio product management discipline, including intake, prioritization, roadmap governance, release management guardrails, stakeholder rhythm, and executive visibility.
Define standards for roadmap management, backlog health, prioritization, intake readiness, user story quality, value measurement, release readiness, and stakeholder decision-making.
Introduce practical product management tools, templates, and routines aligned to D&IT Product Management ways of working.
Partner with D&IT Product Management leadership for mentorship, coaching, and practice alignment.
Delegate and guide tactical product execution to Product Owner while remaining Accountable for the portfolio-level process and decision framework.
2. Roadmap Development, Release Governance, and Portfolio Alignment
Own and maintain the integrated ServiceNow portfolio roadmap across capability areas, ensuring business strategy, platform health, enterprise priorities, and delivery capacity are visible in one decision view.
Translate platform strategy, maturity goals, and roadmap priorities into structured product work.
Accountable for roadmap alignment to the ServiceNow platform strategy, governance model, Digital Product Operating Model principles, and measurable business outcomes.
Partner with the Director of D&IT Business Systems and Product Leads to identify roadmap dependencies, sequencing risks, and priority conflicts.
Maintain visibility into roadmap status, assumptions, blockers, and decision points.
Define the portfolio release management approach, including release readiness criteria, sequencing logic, decision gates, stakeholder communications, adoption checkpoints, and post-release value review.
3. Prioritization Model and Backlog Governance
Own the portfolio prioritization model and backlog governance standards while the Product Owner remains Responsible for day-to-day backlog grooming and readiness.
Partner with Product Leads to ensure backlog items are clear, actionable, and aligned to business value, risk, platform health, and strategic priorities.
Set Definition of Ready expectations for refinement, including business need, value statement, acceptance criteria, dependencies, risk, UX impact, release consideration, and measurable outcome.
Accountable for value-based prioritization decisions and trade-off facilitation across business value, risk reduction, platform sustainability, user experience, compliance, and delivery capacity.
Identify duplicate, stale, unclear, or low-value backlog items and recommend disposition for review with the appropriate Product Owner.
4. Requirements Quality, Decision Readiness, and Portfolio Standards
Define the standard for translating business needs into clear, structured requirements and user stories, with tactical drafting and refinement led by the Product Owner.
Accountable for consistent quality expectations across business context, acceptance criteria, value rationale, dependencies, release impact, UX expectations, and measurable outcomes.
Partner with business stakeholders, Product Leads, architects, developers, and analysts to clarify requirements before work enters delivery.
Improve consistency of user story writing and refinement discipline across the ServiceNow portfolio.
Help reduce ambiguity between business intent, platform design, and delivery execution.
5. Architecture, Security, Reliability & Scalability Advocacy
Partner closely with architecture, platform engineering, and cybersecurity teams to ensure that product roadmaps explicitly include investments that improve:
Security posture and compliance
System reliability, resilience, and maintainability
Scalability and performance aligned to future demand
Balance near term feature delivery with intentional investment in foundational quality as required by DPOM’s “Secure, Resilient & Scalable” principle.
6. Strategic Operating Cadence and Executive Decision Support
Create a portfolio operating cadence that reduces ambiguity, accelerates decisions, and keeps tactical execution aligned without taking over day-to-day backlog work.
Own (and create artifacts for) executive-ready materials for roadmap reviews, prioritization forums, release planning, investment decisions, governance checkpoints, and value realization updates.
Track open items, decisions, dependencies, risks, and follow-ups across product workstreams.
Chair or enable portfolio-level product rituals where strategic decisions, trade-offs, release sequencing, and stakeholder commitments are made visible.
Maintain product documentation and ensure decisions are captured and communicated clearly.
7. Stakeholder Management and Enterprise Alignment
Accountable for the stakeholder management model across the ServiceNow portfolio, including engagement cadence, expectation setting, prioritization transparency, and decision escalation.
Help stakeholders understand how requests move through intake, prioritization, governance, and delivery.
Support cross-functional alignment between D&IT Business Systems, Digital Products, security/risk stakeholders, ITSM stakeholders, portfolio stakeholders, and delivery teams.
Escalate unresolved prioritization conflicts or decision needs to the Director of D&IT Business Systems.
Ensure stakeholder input is captured in a structured way that supports informed decision-making.
8. Governance, Risk, and Product Operating Model Support
Accountable for product inputs into the ServiceNow governance model, including prioritization rationale, roadmap implications, release readiness, value hypotheses, risk considerations, and decision options.
Ensure work is routed through the appropriate governance path and does not bypass established intake or prioritization practices.
Reinforce distinction between product management, capability ownership, technical design, and delivery execution.
Partners with Product Leads to ensure product decisions are aligned to governance expectations and platform roadmap priorities.
Support dashboard, reporting, and executive visibility needs tied to roadmap progress, backlog health, and product maturity.
9. Metrics Driven Product Management Culture
Define and own the portfolio-level metrics model that shows progress, value, adoption, backlog health, release readiness, user experience, platform sustainability, and risk reduction.
Support reporting that connects work to business outcomes, platform maturity, operational efficiency, user experience, risk reduction, and modernization goals.
Partner with Product Owner to ensure KPI and value realization reporting is consistent across domains.
Own executive-ready product updates for leadership review, including decisions needed, trade-offs, risks, blockers, dependencies, and measurable outcomes.
Required Qualifications
12+ years of product management, product ownership, business analysis, or enterprise platform experience.
Experience managing or supporting complex technology product portfolios.
Strong understanding of product management practices, including roadmap development, backlog management, prioritization, user story writing, and stakeholder alignment.
Demonstrated ability to translate ambiguous business needs into structured, actionable requirements.
Experience working in Agile, hybrid Agile, or scaled delivery environments.
Strong facilitation skills with the ability to align business, technical, and delivery stakeholders.
Ability to operate in a matrixed environment without direct authority.
Strong written communication skills, including executive-ready summaries, decision documentation, and product materials.
Demonstrated ability to manage competing priorities across multiple workstreams.
Experience serving as Accountable product manager for portfolio process, prioritization, release governance, roadmap trade-offs, stakeholder alignment, and executive decision readiness.
Preferred Experience
Experience with ServiceNow or another enterprise workflow platform.
Experience supporting ITSM, ITAM, SPM, SecOps, IRM, ITOM, Employee Experience, or enterprise service management capabilities.
Familiarity with Product Operating Model practices.
Experience helping establish product management discipline in a maturing platform or transformation environment.
Experience with value-based prioritization, KPI development, and product performance reporting.
ServiceNow CSA, Product Owner, Agile, Scrum, or product management certification preferred but not required.
Experience applying portfolio rationalization, technical debt, release governance, and measurable outcome practices in an enterprise platform environment.
Communication and Cultural Fit
Establish consistent product management discipline across the ServiceNow portfolio.
Improve backlog quality, prioritization discipline, and roadmap clarity.
Reduce tactical product management load on the Director by clarifying what is strategic accountability versus tactical responsibility.
Create clear separation between Senior Product Manager accountability and Product Owner responsibility.
Help stakeholders understand intake, prioritization, release governance, and product decision-making.
Improve the quality of user stories, requirements, and acceptance criteria before delivery begins through standards and governance.
Support executive visibility into product progress, dependencies, trade-offs, release readiness, and value realization.
Strengthen alignment between ServiceNow roadmap execution and Product Management ways of working.
D&IT Business Systems Director retains accountability for ServiceNow platform strategy, governance model, roadmap priorities, operating model decisions, and performance accountability.
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com . To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/ .
Senior Product Manager - ServiceNow Portfolio
Duration – 6 month contract to hire.
Location – 50 miles from Kansas City MO or Cary, NC
Location Requirements
- On-site position.
- Candidates must reside within 50 miles of one of the two designated office locations.
- Please indicate which office location the candidate lives closest to when submitting profiles.
- Tushar is the hiring manager and product lead for the ServiceNow portfolio.
- This is a senior, portfolio-wide Product Management role focused on driving adoption, maturity, and scaling of the operating model across multiple departments.
- Looking for candidates with 12+ years of Product Management experience, preferably within large-scale enterprise environments.
- Must be highly skilled at stakeholder management and navigating different leadership styles and personalities.
- Strong experience creating and managing product roadmaps, backlogs, prioritization frameworks, and strategic planning is required.
- Deep ServiceNow expertise is highly desired. While initially described as a "nice to have," it should be considered a required skill based on the discussion.
- The ideal candidate will have broad exposure to as many ServiceNow capabilities/modules as possible.
- Experience driving ServiceNow adoption, platform maturity, governance, and enterprise-scale growth is critical.
- Preference will be given to candidates with extensive ServiceNow product leadership experience, as greater depth of experience will be highly valuable in this role.
Senior Product Manager - ServiceNow Portfolio
Role Summary
This role serves as a strategic Senior Product Manager accountable for the ServiceNow portfolio product management functions within D&IT Business Systems. The Senior Product Manager owns and continuously improves product management discipline across the ServiceNow portfolio and is Accountable (A of RACI) for portfolio process, intake discipline, prioritization framework, release management governance, roadmap clarity, stakeholder management, value visibility and executive decision readiness.
The ideal candidate is a strong product management practitioner who can operate across multiple ServiceNow domains, bring clarity to ambiguous needs, translate strategy into executable work. The candidate will lead the adoption of D&IT’s Digital Product Operating Model (DPOM) ways of working, ensuring that application investments are intentionally selected, objectively prioritized, architecturally sound, and continuously measured to deliver enduring business value, not one-off project outputs.
Position Type
Preferred employment model: Contract-to-hire
Location: Onshore - Overland Park, KS (WHQ), or Cary, NC
Work model: Hybrid / in-office presence expected based on business need
Reporting / accountability: Strategic portfolio accountability sits with the Senior Product Manager for the ServiceNow portfolio, with final platform governance and organizational accountability retained by the Director of D&IT Business Systems.
Product management mentorship: Mentorship and practice alignment through the Digital Products organization, including participation from product leadership in screening and onboarding
Key Responsibilities
1. Product Management Discipline and Portfolio Accountability
Own the ServiceNow portfolio product management discipline, including intake, prioritization, roadmap governance, release management guardrails, stakeholder rhythm, and executive visibility.
Define standards for roadmap management, backlog health, prioritization, intake readiness, user story quality, value measurement, release readiness, and stakeholder decision-making.
Introduce practical product management tools, templates, and routines aligned to D&IT Product Management ways of working.
Partner with D&IT Product Management leadership for mentorship, coaching, and practice alignment.
Delegate and guide tactical product execution to Product Owner while remaining Accountable for the portfolio-level process and decision framework.
2. Roadmap Development, Release Governance, and Portfolio Alignment
Own and maintain the integrated ServiceNow portfolio roadmap across capability areas, ensuring business strategy, platform health, enterprise priorities, and delivery capacity are visible in one decision view.
Translate platform strategy, maturity goals, and roadmap priorities into structured product work.
Accountable for roadmap alignment to the ServiceNow platform strategy, governance model, Digital Product Operating Model principles, and measurable business outcomes.
Partner with the Director of D&IT Business Systems and Product Leads to identify roadmap dependencies, sequencing risks, and priority conflicts.
Maintain visibility into roadmap status, assumptions, blockers, and decision points.
Define the portfolio release management approach, including release readiness criteria, sequencing logic, decision gates, stakeholder communications, adoption checkpoints, and post-release value review.
3. Prioritization Model and Backlog Governance
Own the portfolio prioritization model and backlog governance standards while the Product Owner remains Responsible for day-to-day backlog grooming and readiness.
Partner with Product Leads to ensure backlog items are clear, actionable, and aligned to business value, risk, platform health, and strategic priorities.
Set Definition of Ready expectations for refinement, including business need, value statement, acceptance criteria, dependencies, risk, UX impact, release consideration, and measurable outcome.
Accountable for value-based prioritization decisions and trade-off facilitation across business value, risk reduction, platform sustainability, user experience, compliance, and delivery capacity.
Identify duplicate, stale, unclear, or low-value backlog items and recommend disposition for review with the appropriate Product Owner.
4. Requirements Quality, Decision Readiness, and Portfolio Standards
Define the standard for translating business needs into clear, structured requirements and user stories, with tactical drafting and refinement led by the Product Owner.
Accountable for consistent quality expectations across business context, acceptance criteria, value rationale, dependencies, release impact, UX expectations, and measurable outcomes.
Partner with business stakeholders, Product Leads, architects, developers, and analysts to clarify requirements before work enters delivery.
Improve consistency of user story writing and refinement discipline across the ServiceNow portfolio.
Help reduce ambiguity between business intent, platform design, and delivery execution.
5. Architecture, Security, Reliability & Scalability Advocacy
Partner closely with architecture, platform engineering, and cybersecurity teams to ensure that product roadmaps explicitly include investments that improve:
Security posture and compliance
System reliability, resilience, and maintainability
Scalability and performance aligned to future demand
Balance near term feature delivery with intentional investment in foundational quality as required by DPOM’s “Secure, Resilient & Scalable” principle.
6. Strategic Operating Cadence and Executive Decision Support
Create a portfolio operating cadence that reduces ambiguity, accelerates decisions, and keeps tactical execution aligned without taking over day-to-day backlog work.
Own (and create artifacts for) executive-ready materials for roadmap reviews, prioritization forums, release planning, investment decisions, governance checkpoints, and value realization updates.
Track open items, decisions, dependencies, risks, and follow-ups across product workstreams.
Chair or enable portfolio-level product rituals where strategic decisions, trade-offs, release sequencing, and stakeholder commitments are made visible.
Maintain product documentation and ensure decisions are captured and communicated clearly.
7. Stakeholder Management and Enterprise Alignment
Accountable for the stakeholder management model across the ServiceNow portfolio, including engagement cadence, expectation setting, prioritization transparency, and decision escalation.
Help stakeholders understand how requests move through intake, prioritization, governance, and delivery.
Support cross-functional alignment between D&IT Business Systems, Digital Products, security/risk stakeholders, ITSM stakeholders, portfolio stakeholders, and delivery teams.
Escalate unresolved prioritization conflicts or decision needs to the Director of D&IT Business Systems.
Ensure stakeholder input is captured in a structured way that supports informed decision-making.
8. Governance, Risk, and Product Operating Model Support
Accountable for product inputs into the ServiceNow governance model, including prioritization rationale, roadmap implications, release readiness, value hypotheses, risk considerations, and decision options.
Ensure work is routed through the appropriate governance path and does not bypass established intake or prioritization practices.
Reinforce distinction between product management, capability ownership, technical design, and delivery execution.
Partners with Product Leads to ensure product decisions are aligned to governance expectations and platform roadmap priorities.
Support dashboard, reporting, and executive visibility needs tied to roadmap progress, backlog health, and product maturity.
9. Metrics Driven Product Management Culture
Define and own the portfolio-level metrics model that shows progress, value, adoption, backlog health, release readiness, user experience, platform sustainability, and risk reduction.
Support reporting that connects work to business outcomes, platform maturity, operational efficiency, user experience, risk reduction, and modernization goals.
Partner with Product Owner to ensure KPI and value realization reporting is consistent across domains.
Own executive-ready product updates for leadership review, including decisions needed, trade-offs, risks, blockers, dependencies, and measurable outcomes.
Required Qualifications
12+ years of product management, product ownership, business analysis, or enterprise platform experience.
Experience managing or supporting complex technology product portfolios.
Strong understanding of product management practices, including roadmap development, backlog management, prioritization, user story writing, and stakeholder alignment.
Demonstrated ability to translate ambiguous business needs into structured, actionable requirements.
Experience working in Agile, hybrid Agile, or scaled delivery environments.
Strong facilitation skills with the ability to align business, technical, and delivery stakeholders.
Ability to operate in a matrixed environment without direct authority.
Strong written communication skills, including executive-ready summaries, decision documentation, and product materials.
Demonstrated ability to manage competing priorities across multiple workstreams.
Experience serving as Accountable product manager for portfolio process, prioritization, release governance, roadmap trade-offs, stakeholder alignment, and executive decision readiness.
Preferred Experience
Experience with ServiceNow or another enterprise workflow platform.
Experience supporting ITSM, ITAM, SPM, SecOps, IRM, ITOM, Employee Experience, or enterprise service management capabilities.
Familiarity with Product Operating Model practices.
Experience helping establish product management discipline in a maturing platform or transformation environment.
Experience with value-based prioritization, KPI development, and product performance reporting.
ServiceNow CSA, Product Owner, Agile, Scrum, or product management certification preferred but not required.
Experience applying portfolio rationalization, technical debt, release governance, and measurable outcome practices in an enterprise platform environment.
Communication and Cultural Fit
- Exceptional ability to engage and influence business and technical stakeholders, translating complex concepts into clear language.
- Skilled in building consensus across diverse teams and driving alignment on strategic priorities.
- Demonstrates a strong cultural fit for Digital and IT organizations, embracing agility, collaboration, and continuous learning.
Establish consistent product management discipline across the ServiceNow portfolio.
Improve backlog quality, prioritization discipline, and roadmap clarity.
Reduce tactical product management load on the Director by clarifying what is strategic accountability versus tactical responsibility.
Create clear separation between Senior Product Manager accountability and Product Owner responsibility.
Help stakeholders understand intake, prioritization, release governance, and product decision-making.
Improve the quality of user stories, requirements, and acceptance criteria before delivery begins through standards and governance.
Support executive visibility into product progress, dependencies, trade-offs, release readiness, and value realization.
Strengthen alignment between ServiceNow roadmap execution and Product Management ways of working.
D&IT Business Systems Director retains accountability for ServiceNow platform strategy, governance model, roadmap priorities, operating model decisions, and performance accountability.
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com . To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/ .