Senior Product Manager - Billing

Our Company:

iHealth Labs, founded in 2010, is a pioneer in digital health innovation. We offer a wide range of cloud-connected medical devices, personal health tools, and at-home testing solutions that empower people to live healthier lives through accessible, tech-enabled care. iHealth gained national recognition during the COVID-19 pandemic as a trusted federal partner, distributing millions of FDA-authorized test kits to households across the United States.

Launched in 2018, Unified Care is iHealth’s all-in-one solution for managing chronic conditions such as diabetes. The program combines iHealth medical devices with responsive, patient-centered support—delivered through a mobile app and a care management platform —to provide high-quality care led by a dedicated team of dietitians and health coaches. Today, Unified Care is at the core of iHealth’s growing U.S. healthcare services business, enabling scalable, tech-enabled care for diverse patient populations and driving meaningful health outcomes.

Position Overview:

We’re seeking  a Senior Product Manager – Billing for Unified Care to lead the design and evolution of our billing platform and workflows. This role owns the end-to-end billing experience, from building features that capture critical billing inputs (e.g., payer and insurance data) to defining billing code logic, managing service fee rules, and enabling billing-related reporting.

You will drive cross-functional alignment across billing operations, care teams, engineering, and finance. This role is central to integrating billing processes into our broader care ecosystem—ensuring seamless payer integration and validation, accurate claims reporting, and scalable billing automation that supports both revenue integrity and clinical impact.

What you will do: 

• Own the end-to-end product vision and roadmap for Unified Care’s revenue cycle management and billing reporting ecosystem.

• Build a deep understanding of care operations and billing workflows through user interviews, workflow mapping, and continuous feedback from internal teams.

• Partner with business development, legal, and billing stakeholders to interpret CMS and healthcare policy changes—translating regulatory requirements into strategic direction and actionable product roadmaps for chronic care program management.

• Collaborate cross-functionally with care operation and billing teams leaders to ensure clinical workflows and billing logic are accurately implemented across platforms—meeting compliance standards and enabling reliable, report-ready outputs.

• Support the rollout of features by training and working closely with care operations and billing teams to ensure smooth integration into day-to-day workflows.

• Work with engineering to prioritize the billing product backlog—balancing new features, operational improvements, and technical maintenance—while leading sprint planning and execution.

• Other product related tasks as assigned.

What makes you a good fit:

• 3+ years of experience in the healthcare industry, with a solid understanding of payer platforms, billing claims processing, and core revenue cycle workflows—including eligibility checks, claims submission, and denial management.

• Exposure to healthcare billing and claims infrastructure—ideally in chronic care programs such as RPM, CCM, or APCM—and familiarity with fee-for-service and value-based care models is a plus.

• Working knowledge of Medicare, Medicaid, QMB, and dual-eligible populations, along with general awareness of payer-specific requirements.

• Some experience or comfort with insurance data models (e.g., payer ID mapping, plan structures) and search technologies (e.g., fuzzy matching, rules-based workflows).

• Familiarity with clearinghouses, EHR systems, billing platforms, and standard claims submission practices.

• Ability to work with SQL, Excel, or BI tools to explore billing data, troubleshoot issues, and support prioritization of product improvements.

  
  

Benefits:

• Medical, Dental, Vision, Life Insurance, and 401K

• Paid Time Off, Federal Holidays, and Leaves

• Annual Performance-Based Bonus

Equal Opportunity Statement

iHealth Labs is committed to diversity in its workforce and is proud to be an equal opportunity employer. iHealth Labs considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. iHealthLabs is an Affirmative Action and Equal Opportunity Employer.