Product Manager, Payments

As Elo rapidly scales its presence in the payments space, we are seeking a talented and driven Product Manager to help shape the future of Elo Pay — our integrated payment solution designed for enterprise-grade hardware. This is a unique opportunity to join a high-growth team at the intersection of cutting-edge retail technology and secure payment acceptance. You’ll play a key role in building innovative, reliable, and compliant payment solutions used by some of the world’s most recognizable brands. If you’re passionate about payments, thrive in complex technical environments, and want to make a meaningful impact, we’d love to meet you.

Job Purpose & Responsibilities:

• Own the product lifecycle for Elo’s payment software and services with a focus on card-present transaction solutions. 
• Collaborate cross-functionally with engineering, sales, solutions architects, security, and customer support to define and drive delivery of roadmap features.
• Translate complex payment requirements from ISVs and merchants into actionable product requirements and prioritized user stories.
• Partner closely with Solutions Architects and Business Development Managers to ensure customer payment needs are accurately captured and met.
• Proactively monitor payment industry trends, PCI requirements, and regional mandates to inform product planning and maintain competitive edge.
• Remain informed on EMVCo specifications, card brand updates, and global certification processes.
• Support Sales by participating in customer meetings, evangelizing key use cases, and helping articulate value. 
• Product liaison during sales cycles, contributing to requirements gathering, solution positioning, and stakeholder communication.
• Contribute to internal knowledge bases to support cross-team alignment and customer success. 
• Clearly communicate technical concepts and product processes to audiences with varying levels of expertise. 
• Other reasonable directives, responsibilities, and activities as assigned by manager.

Minimum Qualifications:  

• At least 5-years' of experience in payments or fintech, with a focus on EMV, card-present systems, payment applications, or payment terminal technologies.
• At least 2-years' of hands-on experience as a Product Manager or Business Analyst delivering complex, customer-facing payment solutions.
• Bachelor’s degree in computer science, engineering, or related technical field, or at least 4-years’ equivalent work-related experience.
• Working knowledge of L3 certification processes, payment testing cycles, and processor-specific configuration nuances (e.g., TMS, key injection, parameter file management).

Preferred Qualifications:

• Experience working with payment gateways, payment processors and EMV middleware providers
• Proven experience gathering, documenting, and refining complex technical requirements from both ISV and merchant clients, with a deep understanding of semi-integrated and fully integrated payment flows.
• Demonstrated ability to manage product backlogs, author epics and user stories, and maintain a prioritized roadmap aligned with business and technical goals.
• Familiarity with payment security frameworks including PCI-DSS, P2PE, and EMVco.
• Prior experience acting as the payments SME within a product organization, including coaching junior team members and supporting technical pre-sales efforts.
• Previous experience in B2B or corporate IT environments. 
• Experience working across both hardware and software teams. 
• Familiarity with Android-based compute platforms. 
• Experience working with cross-regional, multicultural teams across time zones. 

Specific Professional Skills/Competencies:

• Demonstrated ability to drive agendas across diverse teams and functions. 
• Experience with modern product toolsets such as Jira, Confluence, and Figma with fluency in Agile or Scrum-based development cycles.
• Highly organized and self-driven, with experience managing multiple concurrent projects in a fast-paced, resource-constrained environment.
• Excellent organizational and communication skills with the ability to manage multiple concurrent certifications and deadlines.
• Strong cross-functional collaboration skills with demonstrated success working alongside engineering, sales, solutions architects, and external stakeholders to drive feature implementation.
• Proven success influencing strategic direction up to VP-level stakeholders. 
• Comfort navigating ambiguity and managing without direct authority.
• Strong analytical and quantitative skills with proficiency in Excel for data analysis and decision-making. 
• Excellent verbal, written, and presentation skills. 
• Ability to tailor messaging to technical and non-technical audiences alike. 

Physical Demands

• Ability to lift up to OSHA single person lift requirements.
• Ability to sit, stand, bend, or walk for prolonged periods of time.
• Ability to travel domestically and internationally.
• Must be able to work a standard full-time schedule.
• Flexibility to work different hours as needed.

Elo Touch Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Elo Touch Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Elo Touch Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Elo Touch Solutions employees to perform their job duties may result in discipline up to and including discharge.

Elo Touch Solutions offers a competitive total compensation package. Benefits include Health, Dental, Vision, Life Insurance, Paid Vacation, 401K, Long and Short-Term Disability, and Tuition Reimbursement. Starting compensation for this role typically ranges between $91,800.00 and $140,700.00 annually is commensurate with experience relative to the position and may vary based on candidate geographical location.