Professional Solutions Delivered, LLC (ProSoDel) is a total solutions provider for government and commercial customers in the areas of Program Management, Logistics, Organizational Change Management, Communications, Training, and Information Technology (IT) Support Services. We are seeking a Salesforce Architect/Subject Matter Expert (SME) to join our dynamic team of innovators in support of a Department of Veterans Affairs (VA) program. This position is fully remote.
Essential Duties & Job Functions
This position will play a key role in supporting and delivering Salesforce projects, working under the guidance of the product line Technical Director and collaborating with cross-functional teams, stakeholders, and clients to ensure the successful implementation of Salesforce solutions that meet our clients' business needs. Candidates must have VA experience, a strong analytical mindset, and attention to detail. The environment is dynamic and client needs are often evolving; flexibility and forward-thinking views are important for success.
Responsibilities
- Project Support: Assist in the architecture, planning, execution, and delivery of Salesforce projects, ensuring alignment with project timelines, scope, and budget.
- Salesforce Expertise: Leverage your deep knowledge of Salesforce to implement scalable, reliable, and secure solutions.
- Stakeholder Collaboration: Work with clients, business analysts, developers, and other teams to gather requirements, configure solutions, and provide technical support.
- Risk Identification: Help identify project risks, issues, and dependencies, and support the development of mitigation strategies.
- Quality Assurance: Ensure Salesforce solutions meet high standards of performance, security, and compliance.
- Team Collaboration: Contribute to a collaborative environment, working closely with cross-functional teams to achieve project goals.
- Documentation: Maintain accurate project documentation, including technical specifications and progress reports.
- Continuous Learning: Stay current with Salesforce features, best practices, and industry trends, contributing to process improvements and innovation.
- Client Support: Build and maintain positive relationships with clients, providing excellent customer service to ensure client satisfaction.
- Change Control Support: Participate in product change control board activities as needed.
Job Requirements (Education, Experience, Professional Associations)
Education
- Education Requirements: Bachelor’s degree in Computer Science, Information Technology, or a related field
Required Skills and Experience
- Years of Experience: 8+ years (or commensurate experience)
- Must have VA enterprise experience
- Proven experience as a Salesforce Architect/SME
- Strong understanding of Salesforce platform capabilities, customization, and integration
- Excellent verbal and written communication skills to effectively convey financial information to various audiences
- Experience working in remote environments
- Ability to work independently with little guidance
Preferred Skills and Experience
- Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform Developer) preferred.
- Ability to work independently and collaboratively in a fast-paced environment.
- Familiarity with Slack, Jira, Teams, and GitHub.
Clearance Required:
- Ability to obtain and maintain a Suitability/Public Trust clearance