Product Manager

The Product Manager is responsible for facilitating the success of aligning the scrum team with the product portfolio through the entire software development lifecycle. The position works collaboratively across various department and external stakeholders to prioritize and align features and execute product launches.

Manage product lifecycle to deliver customer and organizational needs while ensuring process and product excellence.

• Gather feedback from customers and stakeholders to define and create product roadmap priority.
• Effectively and consistently communicate product roadmap to customer and internal stakeholders.
• Extrapolate initiatives and features from the product roadmap to Business Analysts to allow them to effectively develop necessary requirements to implement product vision.
• Assist in development of requirements of customer and business workflow as part of the design process and feature definition.

Coordinate and execute successful product launch.

• Work with the Release Manager to help provide product release plans including dates and documentation to internal stakeholders.
• Work with Sales, Marketing, and Customer Experience to plan and deploy product communications.
• Help to manage and support post launch activities internally and externally.
• Work with the Release Manager to inform, train and support internal stakeholders on releases.

Serves as a product and market subject matter expert.

• Stay abreast of relevant industry changes and educate others on relevant information to the organization pertaining to the product and SentriLock.
• Lead and participate in product reviews and usability studies with product end users.
• Document market research findings and communicate findings to technical and nontechnical stakeholders through SentriLock.
• Maintain detailed product knowledge to enable ability to explain future paths for the product direction to technical and nontechnical stakeholder.

Function as a liaison with internal and external customers providing superior communication and follow up.

• Collaborate with internal stakeholders, including developers, architects, sales, marketing, support, and customer experience regarding feature requests.
• Document and follow up on action items to enable clear and effective communication to internal and external stakeholders for product roadmap and both short and long-term goals for the product.
• Help to plan, organize, and lead product demonstrations and gather feedback to improve the product.
• Work with Application Managers and Release Manager to provide feedback on team performance and opportunities for improvements.

Other duties as assigned.

• Participate in projects assigned by manager.
• Maintain and follow ISO standards.
• Seek out and complete appropriate training, development, and research.
• Knowledge of department processes
• Support the mission, principles, and goals of the company.

• Bachelors Degree, Required
• 3-5 Years Product Management experience, Required
• 1+ Year Product Launch experience, Required
• Technical background with experience in software development or web technologies, Preferred
• Agile experience in partnerships with engineering teams, Preferred
• Strong communication skills and relationship building for a cross-functional team, Preferred
• Certified Product Manager, Preferred