Loyalty & Growth Sr. Product Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for developing and managing the end-to-end product life cycle for highly complex products. Key responsibilities include conducting market research and competitor analyses, determining product pricing, developing short and long-term strategies, and identifying innovative opportunities to modernize product offerings and deliver a more unified customer experience. Job expectations include ensuring that product management efforts are integrated with sales, marketing, operations, implementation, and customer service strategies.

The Senior Product Manager will be responsible for end to end business leadership on Consumer Deposits, Reward & Loyalty projects and issue remediation including very large, cross functional, and complex projects or issues.  The primary responsibility for this role will be leading the remediation of Sales Practice issues as part of regulatory issue remediation. The role will be responsible for leading and managing multiple priorities at the same time, spanning across multiple products, channels and lines of business. The ideal candidate will demonstrate a strong combination of strategic thinking, organizational knowledge, tactical planning and project management skills along with the ability to lead and influence large teams without direct management. The role requires the ability to develop strong partnerships and coordination with business partners across the enterprise.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Responsibilities:

• Identifies and creates comprehensive plans for product development and deployment, including supporting the creation of sales training programs and marketing materials to educate clients and internal teams on product capabilities
• Oversees a set of products and maintains financials, including managing the investment profile and profit and loss (P&L) activities, such as revenue and profit margins
• Provides information on product trends to sales and marketing teams leveraging knowledge of product functionality, marketplace trends, and the competitive landscape
• Identifies opportunities to streamline or enhance product offerings to fit client's existing and future needs and support continued growth and operational excellence
• Manages risk through implementing and monitoring effective controls in partnership with key support partners
• Partners with internal stakeholders to obtain meaningful insights about markets, clients, and competitors in order to develop products that solve client needs and ensure high adoption rates
• Develops and influences product strategy, driving products to provide comprehensive solutions across the bank
• Drive action planning and remediation activities to support the Sales Practice regulatory remediation
• Coordination across the enterprise to drive assessments, define standards, and execute process changes
• Partner with technology to create systemic solutions including idea assessment, requirements development, design and testing
• Set strategies for, drive prioritization of, and approve customer and employee communications
• Partner with risk, legal and compliance on testing, control development, risk assessments and ownership of mitigation plans
• Implement quality assurance programs to demonstrate sustainment of new processes

Required Qualifications:

• Demonstrated strategic planning/product management skills
• Strong analytical skills with breadth of view
• Negotiation skills
• 7+ years of relevant experience
• 3+ years’ experience with leading issue remediation and/or projects
• Business  acumen with proven ability to leverage expertise with credibility and impact
• Ability to develop and maintain strong relationships across the organization
• Strong written and oral communication skills, including ability to influence partners and    drive consensus
• Exceptional proficiency with Microsoft PowerPoint, Excel and Office suite
• Strong attention to detail
• Demonstrated ability to be part of a fast moving, execution oriented organization
• Proven experience navigating a complex business environment
• Proven ability to turn complex ideas into well-structured processes
• Ability to assume significant responsibilities and flexibly manage consistently changing deadlines and priorities
• Demonstrated problem solving, strong follow up skills and ability to escalate and gain resolution as needed
• Strong organization skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines
• Relationship management skills to build and maintain credibility and influence with key partners and stakeholders
• Strong decision making skills with an assertive and proactive communication style
• Able to aggregate multiple sources of information to communicate quickly, succinctly and effectively

Desired Qualifications:

• Call Center or Financial Center knowledge
• Deposit products knowledge/experience

Skills:

• Collaboration
• Executive Presence
• Oral Communications
• Presentation Skills
• Problem Solving
• Attention to Detail
• Continuous Improvement
• Influence
• Product Management
• Strategic Thinking
• Business Analytics
• Innovative Thinking
• Market Analysis
• Process Management
• Reporting

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Pay and benefits information

Pay range

$113,000.00 - $165,100.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.