Our client is a fast-growing, private equity-backed provider of online printing solutions and marketing collateral for SMBs. Their business consists of 12+ individual e-commerce brands under the company’s umbrella, allowing customers to quickly and efficiently produce marketing collateral and branding materials customized to their unique needs. They are seeking a Head of Customer-Facing Product Management to conceive, execute, and optimize all customer-facing sites and systems. The ideal candidate will be a strong, strategic people leader with experience working cross-functionally with creative, data, tech, and product teams and a demonstrated track record of success in meeting revenue, time-to-market, and growth goals.
This is a hybrid role. Candidates in Los Angeles, Dallas, and Salt Lake City will be prioritized.
Responsibilities: - Recruit, lead, grow, and mentor a strong product team in delivering a best-in-class e-commerce experience for customers - Foster relationships with customers across the company’s portfolio of brands, assessing the quality and effectiveness of such relationships via net promoter score and similar metrics - Conceptualize and lead roadmap strategy for the business’s proprietary and purpose-built customer management system and e-commerce platform - Utilize the company’s unique set of tools and systems to create business cases and requirements for products and systems sets - Implement, monitor, and consistently improve on performance KPIs and brand revenue - Lead product strategy and innovation and create a unified front across cross-functional teams like marketing, category management, technology, and operations - Work closely with both internal and external key stakeholders across all levels of the business; drawing actionable insights from data, prioritizing ongoing projects, tracking ongoing initiatives, and keeping said stakeholders informed of all relevant information - Serve as a champion of agile product development, guiding improvements in scrum/agile implementation and keeping an eye out for areas of improvement - Gain an understanding of workflow processes and required data capture for tracking and reporting needs around CMS-driven functions by studying internal customer activity - Collaborate with the software team to conceptualize and execute sophisticated features and tools (or integrate the company’s systems with third-party providers) in order to better serve customer base
Qualifications: - Bachelor’s degree, required - ~15 years total experience: 7-8+ years of experience in product management, with at least 2 years in a team leadership capacity - Demonstrated track record of success with scrum/agile environements - Experience in an e-commerce or web-to-product setting is strongly preferred - Strong track record of success building and delivering software functions, systems, and features - Experience recruiting, hiring, training, mentoring, and training high-performing product and software teams - Self-starter and roll-up-your-sleeves attitude, with the ability to juggle competing priorities and wear multiple hats as needed - History of successfully working cross-functionally with teams across an organization as well as internal and external stakeholders at all levels - Creative problem-solving skills in the face of complex, multi-faceted systems - Experience negotiating with third-party vendors of product and service providers - Best-in-class written and verbal communication skills - Ability to thrive in a fast-paced environment, with the desire to be part of a dynamic, entrepreneurially minded team - Functional knowledge of artificial intelligence and its ability to improve on customer experience - Strong R&D and technology understanding, with the ability to collect data and use it to validate assumptions
Compensation: Targeting a base salary of $225-275k; DOE