Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Digital Services Experiences - J.P.Morgan Access, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Use data to make decisions that improves customer experience, business metrics and product adoption
- Define strategy to reduce volume of client-created support cases in collaboration with Executive Director, Product
- Drive end-to-end execution of roadmap through effective sprint planning, stakeholder management, and healthy experimentation
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- 2+ years of experience as a senior product manager or higher at a fast paced, agile organization doing individual contributor work
- Track record of delivering thoughtful, user-centric and intuitive experiences
- Experience driving 0 to 1 product development, from conception, launch, and scaled adoption
- Ability to manage a development team and be held accountable for sprint planning and roadmap definition within their assigned domain
- Experience using a healthy mix of quantitative data, qualitative data, best practices and product instinct to make prioritization decisions
- Strong verbal and written communication skills, evidenced by ability to articulate impact and tradeoffs at varying levels of altitude (from your immediate team all the way up to executive leadership)
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Experience influencing and collaborating with executive level leadership
- Experience building products that address the needs of multiple types of users (i.e. marketplaces, e-commerce, white-label SaaS, multi-product platforms)
- Experience with growth product management
- Experience driving product in a highly regulated industry
- Comfort with ambiguity and autonomy; you are motivated by figuring out what needs to be done—and then doing it.
- Desire to inspire a problem-first mindset and work with leadership to continue "raising the bar” for the product organization