Are you passionate about designing solutions that truly matter to users?
MSPbots is hiring an Asset Product Management Team Manager to lead the strategy, design, and execution of client-facing assets—dashboards, widgets, bots, and reports—that drive measurable business outcomes for MSPs.
This is a high-impact leadership role for a product thinker who thrives on translating user insight into value and delivering innovation at scale.
Work Setup: Remote
Schedule: Semi-Flexible, Monday–Friday from 8AM to 5PM Central Time
Location: US-based only
What You’ll Do
User-First Strategy
- Conduct user interviews, surveys, and workshops to uncover pain points and needs across MSP segments
- Develop personas and usage scenarios to guide asset design and prioritization
- Serve as the voice of the client in all cross-functional discussions
- Build relationships with key clients to deepen product adoption and gather real-time feedback
Rapid Asset Prototyping
- Lead a team of Asset Product Managers in building and iterating on solutions quickly
- Work with data analysts to ensure assets are intuitive and actionable
- Create structured feedback loops with clients and CSMs to guide enhancements
Cross-Functional Collaboration
- Own and maintain a strategic asset roadmap based on client needs and company vision
- Present updates, roadmaps, and metrics to internal stakeholders and external clients
- Collaborate with Sales and Marketing to define value propositions and Go-to-Market strategies
Performance-Driven Optimization
- Define and track key performance indicators (KPIs) like feature usage, satisfaction, and adoption
- Analyze what works (and what doesn’t) and iterate to continuously improve asset value
- Maximize time-to-value and client ROI through smart, data-backed decisions
What You’ll Bring
- 5+ years in Product Management, with 2+ years leading SaaS or automation-focused teams
- Experience conducting user research, segmentation, and building client personas
- Strong ability to simplify complex workflows into scalable solutions
- Experience with product tools like Jira, UserPilot, and analytics platforms
- Excellent communicator—able to present to executives and build trust with clients
- Background in MSP, SaaS, or data analytics is a plus
- Passion for GenAI, workflow automation, and solving real customer problems
You’ll Thrive Here If You...
- Have a user-first mindset and obsess over real client outcomes
- Thrive in ambiguous, fast-paced environments
- Bring a collaborative leadership style that empowers your team
- Use data and empathy to drive every decision
- Have the ability to work flexibly and effectively with cross-functional teams across the US, China, and the Philippines
Help Shape the Future of MSP Automation
Join MSPbots and lead the charge in designing powerful assets that make a difference. Apply now at mspbots.ai!