Technical Product Manager (Hybrid)

Summary

This position will act as the top-level technical lead on the most complex and large-scale technical applications and coordinate the development of objectives, strategy, and programs.

Duties & Responsibilities:

• Collaborates with executive club stakeholders, national office business line executives, department managers, and third-party software solution providers on the organization’s most complex and broad products.

• Works with clubs and business partners to understand goals, including club strategy and several required emails.

• Balances diverse and conflicting requests and priorities to establish a product vision and a tactical roadmap.

• Monitors usage and feedback, establishes goals, and defines program requirements and success criteria for new initiatives as standalone and in conjunction with other business channels.

• Effectively communicates with multiple teams, club/national office executives, and practitioners.

• Guides staff efforts to ensure that broader national office technology initiatives are communicated in a manner that demonstrably drives strategy.

• Serves as the subject matter expert on the product in a business or functional area.

• Provides AAA/CAA clubs with any necessary training, webinars, or on-site sessions on software platform applications and their support modules.

• Maintains detailed knowledge of market, consumer, technological, and industry trends related to the business line and develops/facilitates adjustments to plans based upon environmental developments/trends.

• Establishes disciplined practices that can be replicated across all product owners and obtains governance approvals to support club participation in distributed development.

• Facilitates and coordinates collaborative planning, design, development, and implementation through national office units, clubs, and governance bodies.

• Formulates and defines system scope and objectives through collaboration with clubs, the national office, and third-party software solution providers to direct development priorities to realize a product vision.

• Champions the user experience and regularly reports progress and results to stakeholder groups (staff and executives at clubs and the National Office).

• Maintains an understanding of market conditions and trends, proposes and develops new programs, develops program proposals and business plans, coordinates planning and development across the national office, clubs, and partners, and manages performance against program success criteria.

• Maintains a solid technical background in related software integration and implementation techniques.

• Manages vendor relationships, including acquisition, renewal, and contract negotiations.

• Builds prototypes or proofs of concept for later consideration as part of the finished product.

• Works alongside other business and functional areas to develop and optimize best practices for team member engagement or other club objectives.

Requirements, Competencies, and Certifications:

• Must be able to communicate with executive leadership in both business and technology roles.

• Has strong working knowledge of complex technical implementations and translates for end-user understanding. Gains a deep understanding of the product’s business and technical requirements and designs/defines solutions to meet these requirements.

• Strong written and oral communication skills.

• Strong time management and organizational skills.

• Excellent interpersonal skills, self-motivated, and adaptable in a fast-paced, dynamic, deadline-driven environment.

Education & Experience:

• Bachelor’s degree in business, information technology, organizational communications, or related field.

• Seven (7) years of demonstrated experience in product management, product planning, or equivalent experience with exposure to product and software development cycles and engineering.

Hiring Range: $92,280 - $116,280

This position is also eligible for participation in AAA, Inc.'s Annual Incentive Plan.

AAA, Inc. is committed to paying competitively and equitably. The posted range for this position represents competitive compensation based on market data, internal equity, and the skills and requirements of the position. The compensation offered will depend on your qualifications and experience.

AAA, Inc. supports a flexible work environment for our associates. We are committed to collaboration, innovation, and work-life balance and offer a hybrid work model of three days in-office and two days at home (or whenever you work best) each week.

AAA, Inc. is not accepting unsolicited assistance from any search firms for this employment opportunity. All resumes submitted by search firms to any employee working at the AAA, Inc. offices either by email, the Internet, or in any form and method without a valid written Statement of Work in place for this position from the AAA, Inc.'s Talent Acquisition Department will be deemed the sole property of the AAA, Inc.'s Office. No fee will be paid if the AAA, Inc. office hires the candidate due to the referral or through other means.