RDQ426R242
Databricks is a powerful, technical platform used by a diverse and growing range of personas, from data scientists and engineers to analysts and business leaders, to developers. To help these users succeed, we need world-class content that is timely, contextual, accurate, and helps users achieve their goals. This leads to faster adoption, lower support costs, and higher customer satisfaction. Achieving this impact requires a strategic shift: treating content as part of the product.
We’re looking for a Product Manager to lead our Content Experience strategy. In this role, you will own how users discover, learn from, and act on content: across documentation, in-product help, AI-assisted guidance, and beyond. You’ll help define the future of content at Databricks by making it a first-class product experience and integrating content development into product development.
What You’ll Do
- Own the content experience end-to-end. You’ll be responsible for how users of Databricks find and engage with content — both in external documentation and within the product itself — making sure it’s helpful, intuitive, and actionable.
- Drive strategic improvements to content tooling and workflows. You’ll define how we author, manage, and deliver content at scale, collaborating with engineering, tech writing, design, and AI teams to improve speed, consistency, and quality.
- Build an architecture of participation. You’ll design systems and tools that enable context experts — from engineers to field teams — to contribute directly to content in ways that are sustainable and scalable.
- Integrate AI to transform content experiences. You’ll partner with our AI platform teams to apply generative AI to the authoring, delivery, and user experience of content — reimagining everything from documentation search to intelligent assistance.
- Define metrics that matter. You’ll track content engagement, time-to-task, support deflection, and user satisfaction — and use these signals to drive ongoing prioritization and iteration.
- Collaborate cross-functionally. You’ll partner closely with engineering, UX, product, tech writing, developer relations, field teams, and customers to ensure the content experience supports our platform’s broad and growing user base.
What We Look For
- 7+ years of product management experience, with a proven track record of leading cross-functional initiatives and delivering high-impact user experiences
- Deep understanding of developer tools, data platforms, or technical products with large surface areas
- A strong systems mindset — comfortable designing scalable workflows, content architectures, and tooling integrations
- Experience with developer documentation, content platforms, or product onboarding is a plus
- Strong customer empathy and an obsession with helping users succeed
- Familiarity with AI technologies (especially LLMs) and how they can be applied to content workflows and user guidance
- Experience working with technical and non-technical contributors in a collaborative content ecosystem