Senior Product Manager (Portfolio)

About the Role 

NICE is seeking a high-energy, strategic, and execution-focused Senior Product Manager to join our Cross-Platform Product Organization. This role will be the portfolio owner and key driver of product governance, unification, and alignment across our CXone Mpower platform—the cornerstone of our Customer Experience solutions. 

This individual will be responsible for establishing and maintaining a cohesive product vision and strategy across the platform. Working cross-functionally with Product Managers, Engineering, Product Marketing, Sales, Pre-Sales, and Training, the role plays a pivotal part in aligning roadmaps, delivering unified go-to-market (GTM) strategies, and optimizing platform-wide performance. 

 
Portfolio Ownership & Governance 

• Lead platform-wide governance frameworks including: 

• SLA Governance (internal & customer-facing) 

• Platform Performance Governance 

• Go-to-Market (GTM) Governance 

• Define, socialize, and maintain product alignment strategies across CXone solutions and teams. 

• Champion standardization across products—ensuring consistency in non-functional capabilities, customer experience, documentation, and messaging. 

Strategy & Vision 

• Establish and articulate the unified strategy and product roadmap for CXone Mpower and Customer Experience Analytics solutions. 

• Align business objectives and platform direction across all contributing teams and product lines. 

• Optimize product profitability and long-term value through innovation, strategic planning, and execution. 

Cross-Functional Leadership 

• Act as a liaison across departments—coordinating with Product, Engineering, Marketing, Sales, Training, and Operations. 

• Influence and guide teams without direct authority to unify plans, priorities, and product narratives. 

• Facilitate cross-functional collaboration to ensure seamless alignment on platform goals. 

 
What You Bring 

• Education & Experience: 

• Bachelor’s degree in Computer Science, Information Systems, Marketing, or related field 

• 5–7+ years’ experience in product management or related technical product roles 

• Experience working in complex, matrixed organizations and cross-functional teams 

• Proven success managing SaaS or enterprise software products 

• Skills & Abilities: 

• Strong strategic thinking combined with execution excellence 

• Excellent verbal and written communication skills, including the ability to articulate technical and business concepts to diverse audiences 

• Demonstrated leadership and influence across teams without direct authority 

• Comfortable navigating ambiguity and fast-changing environments 

• Strong analytical skills, decision-making capabilities, and attention to detail 

• Driven self-starter; detail oriented, clear, logical thinker, technical thinker, bright and energetic  

• Works well in fast paced, high pressure environments with the ability focus on goals and objectives 

• Familiarity with product lifecycle tools (e.g., Jira, Aha!, Confluence) 

• Bonus Experience: 

• Background in CX, Contact Center, or Customer Engagement platforms 

• Experience with enterprise GTM strategy and launch governance 

• Understanding of UX principles or design thinking methodologies 

• Business analysis, solution engineering, or customer-facing technical roles