Senior Product Manager – Enterprise Messaging, CRM & Customer Data Applications
Movius Interactive Corporation
On-site
Fremont, California, United States
Movius is revolutionizing the way businesses communicate. We are the leading global provider of secure, cloud-based mobile communications. Our MultiLine™ solution enhances workflows, resolves compliance gaps and unifies cross-channel messaging. Movius AI-powered solutions enable businesses to build strong and lasting relationships with their customers in a company-owned, controllable system. In today’s on-the-go world, wave goodbye to excessive hardware costs and IT overhead. Welcome to Phone 3.0™.
Headquartered in Alpharetta, GA, with offices in Fremont, CA, Bangalore, India, and London, Movius partners with leading global wireless carriers like T-Mobile, BT, Singtel & more. To learn more about Movius, visit www.movius.ai
Role Overview
We are seeking a Senior Product Manager to lead the strategy, roadmap, and execution for our Enterprise Messaging Platform and CRM / Customer Communications Data Applications. This role is central to enabling secure, reliable, and compliant enterprise communications, while ensuring that customer interaction data is captured, enriched, and integrated into business-critical systems such as Enterprise UCaaS, CRM (Salesforce, Microsoft Dynamics), CDPs, and analytics environments.
A core focus will include building solutions for compliance capture of leading social messaging applications (e.g., WhatsApp, WeChat, iMessage, LINE, Telegram) and integrating this data into CRM and analytics platforms for enterprise governance, reporting, and customer engagement.
In addition, this role will drive the strategy and execution for launching AI-powered business workflow products — enabling enterprises to unlock greater value from communications and CRM data through automation, predictive insights, and workflow intelligence.
The ideal candidate combines expertise in messaging, CRM ecosystems, customer communications compliance, and AI-enabled business applications.
Key Responsibilities
Product Strategy & Vision
- Define and own the long-term vision for Enterprise messaging, CRM integration, and customer communications data applications.
- Develop a strategy for compliance capture of messaging channels, ensuring regulatory requirements (FINRA, HIPAA, GDPR, SEC, etc.) are met across enterprise communications.
- Create and execute the roadmap for AI-powered business workflows leveraging CRM and messaging data for customer engagement, compliance automation, and predictive insights.
- Stay ahead of trends in enterprise messaging compliance, customer data management, and AI-driven enterprise applications.
Roadmap & Execution
- Build and manage the roadmap for Enterprise UCaaS, CRM and communications data integrations, focusing on secure capture, retention, and analysis of communications across channels (SMS, email, voice, social messaging apps).
- Lead design and launch of compliance capture and archiving solutions for all relevant channels.
- Deliver AI-driven workflow products such as auto-summarization, anomaly detection, customer journey insights, and compliance monitoring.
- Ensure APIs, connectors, and data pipelines are robust, secure, and scalable to support both compliance and AI/analytics use cases.
Customer & Market Engagement
- Partner with enterprise customers in regulated industries (financial services, healthcare, government) to define requirements for messaging compliance capture, reporting, and workflow automation.
- Translate customer workflows into product requirements that support governance, analytics, and customer engagement.
- Work with Customer Success and Solutions Engineering teams to ensure compliance integrations and AI-powered workflows deliver measurable outcomes.
Cross-Functional Leadership
- Collaborate with engineering, analytics, and compliance teams to operationalize secure data capture and AI-driven workflows.
- Partner with sales, marketing, and ecosystem partners to build go-to-market strategies for compliance capture, CRM integrations, and AI workflow products.
- Align with legal, risk, and governance stakeholders to ensure products meet global compliance and data privacy standards.
Qualifications
- 3-5+ years of product management experience, with at least 2+ years in CRM, messaging, or communications compliance platforms.
- Proven success delivering enterprise SaaS products with emphasis on customer data, compliance, and integrations.
- Strong knowledge of Enterprise UCaaS/CCaaS ecosystems (Microsoft Teams, Zoom, Nice etc.), CRM ecosystems (Salesforce, Dynamics 365, HubSpot), and communications compliance requirements.
- Experience with APIs, integrations, data pipelines, and compliance capture frameworks.
- Strong business and technical communication skills for engaging executives, compliance officers, and technical teams.
Preferred
- Experience building compliance capture solutions for social messaging and collaboration platforms.
- Familiarity with customer data platforms (CDPs), BI/reporting ecosystems, and AI/ML-driven workflow automation.
- Technical background (engineering, CS, or data science) or hands-on experience with AI productization.
- MBA or equivalent strategy/leadership experience.
Success in This Role
- Deliver secure and compliant capture of leading enterprise messaging applications, seamlessly integrated with CRM and analytics platforms.
- Launch AI-powered workflow products that transform communications data into actionable insights and automation.
- Position the platform as the trusted enterprise hub for compliant messaging and customer data intelligence.
- Drive adoption, retention, and revenue growth by making messaging compliance and AI workflows core to enterprise operations.