Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Introduction to the team
The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company.
The Communications product team is accountable for both our communications platform and the E2E experience of comms. Our vision is ‘To reach, engage, assist and delight travelers and partners everywhere through contextual, personalized, trusted communications’
The Senior Product Manager will develop strategy and drive delivery in our E2E Subscriptions space. The role requires a detail-orientated, technically skilled individual with strong data fluency. They should understand complex data flows, legal compliance and management of communication subscriptions across multiple brands, channels and country jurisdictions.
In this role, you will:
Craft the product vision and strategy for subscriptions management as well as supporting capabilities related to data compliance
Create a comprehensive product roadmap that maps target outcomes and KPIs to delivery milestones
Lead by example and help the whole team double down on best practice product management principles
Understand technical components of your Product and appropriately influence technical decisions
Identify, influence and motivate key stakeholders across product teams
Drive decision-making in ambiguous conditions
Ensure accountability across all our customer groups through rigorously sizing product opportunities and aligning them to key business objectives
Identify and create new opportunities to improve your product to optimize the customer experience and grow EG value
Build relationships with internal teams, balance diverse interests and ensure adoption and value delivery through collaborating to develop adoption strategies informed by a compelling value proposition for end users
Iteratively experiment and recommend strategies to optimize performance
Consider user experience/drive customer-centric design solutions to optimize E2E user journeys
Use data and models to tell stories that influence product decision making and prioritization
Drive consistency and quality in documentation/translation of technical and product reqs across teams
Own milestones and release planning for large and complex projects
Communicate effectively i.e. demonstrate storytelling, persuasion, negotiation and conflict resolution skills.
Experience and qualifications:
6-8+ years of product management experience, with a keen eye on high-performing product management principles
Ideal candidate has experience in the communications space, e.g. email, push, SMS, CRM, communications platform integrations with delivery vendors, etc.
Product management experience within MarTech space (Marketing Technology) desirable
Bachelors or Masters degree; or equivalent related professional experience.
Strong strategic thinking skills with a customer-centric approach.
Robust analytical skills, with the ability to drive data-informed decisions.
Hyper-organized and able to effectively multi-task across different priorities.
Proven ability to conduct experimentation and user segmentation analysis to identify and target the right user with the right experience to drive outcomes.
Outstanding influencing, decision-making and collaboration skills across diverse teams, including product, engineering, research, design, analytics, data science and marketing to achieve company goals.
Effective ability to communicate abstract ideas at a highest level and translate them into detailed user stories.
Expertise in breaking down problems to build solutions incrementally.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.