Life at Plume
At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.
We now deliver services to over 50 million locations globally and have managed over 2.5 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Communications Service Providers (CSPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.
With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.
Sr. Product Manager
Plume Design Inc.
Plume Design Inc. is the world’s first SaaS experience platform for Communications Service Providers (CSP). As a next-gen smart home tech leader, Plume offers a 360° platform that helps providers deploy best-in-class Wi-Fi experiences efficiently. Plume is the only open and hardware-independent solution, enabling the rapid delivery of new services at a massive scale. Through its advanced product suite, Plume delivers innovative smart home and business solutions, from residential to multi-family homes, small businesses, and more.
As a Senior Product Manager, you will play a critical role in driving the success of Plume’s diverse product portfolio. You will collaborate closely with cross-functional teams across engineering, marketing, sales, and more to help define, develop, and launch new products. This role spans across multiple Plume product lines, working on product strategy, execution, and continuous improvement, ensuring the product suite aligns with customer needs, business objectives, and company goals.
What You’ll Do:
Product Strategy & Roadmap Development:
- Based on customer insights, market research, and company objectives, define product features and roadmaps for Plume's diverse product portfolio.
- Work alongside finance teams to develop business cases and confirm market opportunities, expected performance, and financial impact (Framework for Product P&L).
- Prioritize features and requirements, balancing customer feedback, market trends, and business goals to deliver value.
Market Research & Competitive Analysis:
- Conduct in-depth market analysis to identify new product opportunities, assess competitive products, and understand customer behavior.
- Utilize data-driven insights to shape product direction and validate product assumptions and decisions.
Product Development & Lifecycle Management:
- Manage the entire product lifecycle, from ideation and development through launch and post-launch iterations.
- Partner with engineering teams to define product requirements, specifications, and prioritize development efforts across the portfolio.
Customer Advocacy & Feedback:
- Collect and analyze customer feedback across all product lines to identify pain points and drive improvements.
- Collaborate with customer support teams to ensure products meet user needs and improve overall customer satisfaction.
Launch & Go-to-Market Strategy:
- Work closely with marketing teams to develop product messaging that clearly communicates customer value and product benefits.
- Collaborate with PR teams to manage public perception and provide expert insights into product features and benefits.
Performance Monitoring & Iteration:
- To monitor product success, track key performance indicators (KPIs) such as revenue, user engagement, customer satisfaction, and retention rates.
- Use performance insights to drive continuous improvement and inform future product development cycles.
Stakeholder Communication:
- Ensure transparency by communicating product progress, challenges, and plans to internal and external stakeholders across the organization.
- Present product updates to leadership and key stakeholders, adapting strategies based on feedback.
Budget & Resource Management:
- Manage the product development budget across various product lines, ensuring efficient resource use, on-time delivery, and cost efficiency.
- Collaborate with finance teams to ensure product profitability and alignment with company goals.
What You’ll Bring:
Technical Understanding:
- Strong ability to collaborate with engineers and understand technical product details.
- Experience working in an agile development environment and familiarity with software development processes, particularly in mobile applications (iOS/Android).
- Knowledge of the software and hardware development relationship to effectively bridge communication between technical and non-technical teams.
- Proficiency with product management tools like Jira and Confluence for specification and project management.
Market and Customer Insight:
- Strong analytical skills to identify market trends, evaluate customer needs, and uncover new opportunities across product lines.
- Experience conducting market research, user testing, and gathering insights to inform and validate product decisions.
Analytical and Problem-Solving Skills:
- Ability to use data and metrics to make informed, data-driven decisions and drive product direction.
- Experience defining and tracking KPIs to assess product performance and success.
Project Management and Prioritization:
- Excellent project management skills to prioritize product features, manage timelines, and ensure cross-functional alignment across various teams.
- Ability to make decisions and trade-offs between scope, time, and resources in order to meet product objectives.
Business Acumen:
- Strong understanding of business fundamentals, including budgeting, forecasting, pricing strategies, and product profitability.
- Experience building business cases, developing pricing strategies, and evaluating product financials.
Minimum Experience Requirements:
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
- 5+ years of product management experience in the tech industry, particularly in mobile applications or software development.
- Strong communication, organizational, and problem-solving skills.
- Experience working in cross-functional teams, including engineering, marketing, and sales.
- Proven track record of successfully managing products through their lifecycle, from ideation to launch and iteration.
- Familiarity with agile development processes and tools (e.g., Jira, Confluence).
****Priority will be given to local candidates****
Total Compensation package includes:
Anticipated compensation range of $140,000.00 - $165,000.00 + bonus + equity + benefits. Benefits include: a 401k plan with company match, basic life insurance, and exceptional health, dental, vision, and other benefits and perks. For more details, please visit: https://www.plume.com/careers.
An employee’s base salary and position within the range may depend on several factors, including job-related knowledge, education, skills, experience, and other business-related considerations. Published ranges are provided in good faith at the time of posting.
About Plume
As the creator of the only open, hardware-independent, cloud-controlled experience platform for CSPs and their subscribers, Plume partners with over 350 CSP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM.
Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows CSPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.
Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone.
Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.