Product Owner, SMS

We’re hiring a Product Owner to own the strategy, roadmap, and execution of HCP consent and preference platforms. This role is accountable for productizing consent management across SMS and email, as well as preference and subscription management, to support compliant, scalable, and high-value HCP engagement. You will translate regulatory, carrier, and privacy frameworks into standardized product capabilities while serving as a connective leader between HCP Engagement, HCP Data, and cross-functional stakeholders.

Key Responsibilities

Product Strategy & Platform Ownership

• Define and own the multi-year product vision and roadmap for HCP consent, preference, and subscription management across engagement channels, with primary ownership of SMS and email.
• Operate consent and preference management as platform services, ensuring consistent enforcement, scalability, auditability, and reuse across products, brands, and programs.

Consent, Compliance & Governance

• Productize regulatory and carrier requirements (e.g., TCPA, CTIA/10DLC, GDPR, HIPAA) into standardized, reusable capabilities rather than one-off implementations.
• Own the full consent lifecycle including capture, renewal, revocation, suppression, audit logging, and reporting across SMS and email channels.

Preference & Subscription Management

• Own the design and evolution of preference and subscription management frameworks, including preference centers, topic-level subscriptions, channel-level opt-ins, and suppression logic.
• Ensure HCP-facing preference experiences are clear, easy to manage, and consistently honored across all systems and touchpoints.

Cross-Functional Leadership & Data Alignment

• Serve as the primary liaison between HCP Engagement and HCP Data teams, and other stakeholders, to align consent usage, data sourcing, eligibility rules, and downstream activation.
• Act as a guide and thought partner for teams sourcing or providing HCP data, helping them navigate consent constraints and compliant activation pathways.

Delivery, Execution & Stakeholder Partnership

• Lead end-to-end product lifecycle execution including discovery, requirements definition, backlog prioritization, delivery, launch, and optimization.
• Partner closely with Engineering, Legal, Privacy, and Marketing Operations to deliver resilient, scalable solutions aligned to governance standards.

Qualifications

Required:

• 5-8 years of experience in Product Management or Product Ownership roles
• Demonstrated ownership of consent, privacy, preference, or messaging platforms in regulated environments
• Strong understanding of SMS and email consent requirements and global privacy frameworks
• Proven ability to translate regulatory and data requirements into scalable product solutions

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $87,000.00 - $217,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.