Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.
We’re seeking a Product Owner to join our CAD team, with a focus on GIS (Geographic Information Systems) capabilities and spatial aspects of public safety dispatch. In this position, you will play a critical role in shaping the geospatial components of our dispatch system, connecting internal teams, partner agencies, and end-users to ensure our CAD tools support real-time decision-making and situational awareness. You'll help drive the roadmap for GIS features and mapping functionality, ensuring we deliver accurate, performant, and user-friendly solutions for emergency responders.
If you were part of our team, here are some tasks you might have tackled last week:
Collaborated with law enforcement and emergency dispatch teams to understand geospatial needs and workflows.
Acted as the primary point of contact for GIS-related feature requests and feedback.
Met with internal stakeholders to review CAD roadmap priorities and align on GIS enhancements.
Helped define the vision and strategy for geospatial features within the CAD product, including dynamic mapping, layers, routing, and address validation.
Prioritized product backlog items based on stakeholder needs, technical considerations, and long-term scalability.
Identified KPIs to evaluate the performance of GIS features in live emergency environments.
Stayed current on public safety GIS trends and national standards (e.g., NG911, NENA specifications).
Maintained a prioritized and actionable backlog of GIS-related user stories and mapping improvements.
Worked with engineering teams to define clear requirements and acceptance criteria for spatial data handling, address resolution, and map rendering.
Participated in regular backlog grooming and sprint planning to keep the team aligned on priorities.
Partnered with UX/UI designers to create intuitive map interfaces that support high-stress dispatch environments.
Worked closely with engineering to deliver performant and reliable GIS functionality across web and mobile platforms.
Collaborated with customer success and support teams to help agencies configure map data layers and ensure adoption of new GIS tools.
Supported the development of training materials to help clients onboard and fully leverage GIS functionality within CAD.
Advocated for end-users by regularly gathering feedback and ensuring a seamless map-based user experience.
5+ years of experience in B2B SaaS product management.
Experience working on GIS products or geospatial features within enterprise software (ideally related to CAD, emergency response, or transportation).
Hands-on collaboration with engineering teams on technical product delivery.
Strong understanding of spatial data, map rendering, and routing technologies (e.g., Esri, Mapbox, OpenStreetMap, or similar platforms).
Exceptional communication skills and the ability to translate technical GIS requirements into clear user stories.
Familiarity with Agile methodologies and the full software development lifecycle.
Experience working with public safety agencies or related fields is highly desirable.
Humble, open, and curious – You value learning from teammates and listening to user feedback.
Excited, motivated, and passionate – You love working at the intersection of technology and real-world impact.
Collaborative, empathetic, and friendly – You advocate for users, support your team, and communicate clearly and respectfully.