Product Manager, Vice President

Enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Assisted and Online Account Opening team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery & execution efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog based on prioritization that enables Product Owners development to support the overall strategic roadmap and value proposition
• Drive a team of Product Mangers and Associates to execute on the product vision of the firm 
• Be a center for knowledge – The candidate has deep curiosity and interest in maintaining product controls, monitoring, setting the standard for the team as it relates to our controls environment and ability to drive and strengthen the control framework
• Manages key relationships – Work with engineering, architecture, product, control & compliance stakeholders and data analytics to drive decision making 
• Communicates effectively and often – Be vocal. Share strategy, roadmap, progress, and insights broadly and systematically.  Craft the narrative and cadence for different partner and stakeholder audiences. Explain the “why” behind the importance of your work
• Be a Technical & Customer Problem Solver – Ask questions and define the problem and where our platform sits in the Chase ecosystem. Understand the technologies and approaches in use and those we should be using to drive our plans for the future for these technical products
• Heightened focus on holding self and others accountable to how we do business and follow the code of conduct as it relates to policies in place 
• Be the focal for audits and operational excellence across the organization

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Prior management skills and leading a team of individuals in a product environment
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• A customer & control obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners, and an ability to translate customer & control needs into clear product delivery or technical requirements.
• Experience driving change within organizations and managing stakeholders across multiple functions

• Demonstrated ability to build a robust partnership with the Quad (Product, Experience, Tech / Architecture / Data & Analytics) to achieve superior results

   

• Ability to translate disparate insights and data sources into clear, measurable, scalable features and deliverables.
• Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment. Good partnership, consulting, and influence skills
• Experience working in financial services, acquisition, digital products, online and mobile platforms, and product controls, etc
• Has a keen sense of focus on monitoring tools that lead to the overall success of our platform

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization and managing individuals towards the same goals
• Deep understanding of a risk and controls environment, controls, compliance and legal engagement and their leadership as key end users and stakeholders and experience rolling out mission-critical software to the field 
• Passionate and vocal, balanced with a willingness to learn and collaborate and work across all levels and backgrounds
• Structured thinker, effective communicator, concise and impactful with excellent written and oral communication skills
• Ability to prioritize a large book of work, meetings, team dynamics, and overall delivery
• Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience