DescriptionYou enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in the Client Onboarding & Service team (COS), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Leads and manages roadmap capabilities transforming and delivering COS’ Onboarding and Maintenance capabilities and experience for the COS organization
- Manages and drives the transition from strategy to implementation: from roadmap to releases and sprints, from epics to stories, validating the technology solutioning and architecture along the way
- Executes on multiple integration project, whilst ensuring strategic design and integration services across various parts of the COS ecosystem.
- Think and act emphasizing agile, transformation, adaptable approaches to business processes, quick to adapt to changing circumstances, who loves to own things end-to-end and makes things happen amidst competing priorities and tight deadlines.
- Ensure the quality of all delivery across both agile and back-office operating models, with ability to drive daily stand-ups, validate controls & testing procedures, lead incident management and problem resolution with urgency; understand software engineering methodologies, and optimize performance, stability, and customer experience across an extremely complex and comprehensive tech stack.
- Develop user journeys and related artifacts that help communicate persona-based experience, problem statement, business benefits and document business process modelling activities for future reference
- Maintain ongoing proactive partnership with product team partners, technology team and design partners to ensure business demands are understood and delivered in an agile manner within agreed upon timelines
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Possess strong technical background with experience in software development or engineering
- Fluent in business process mapping or process improvement methodologies (lean, six sigma) to enable modernization of architecture and methodologies
- Demonstrates strong commitment to quality and attention to detail
- Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks
- Track key performance indicators (KPIs) and analyze product performance to achieve goals and identify areas for improvement
- Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience
- Excellent relationship-building skills, with ability to establish trust and credibility across lines of business and functions
- Fast learner who can operate in an ambiguous environment
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Superior judgment to mitigate risk and foster an environment where risk/control issues are escalated and creative solutions are identified
- Proficient in agile methodology, product development lifecycle
- Experience / Knowledge of JPMorgan Chase platforms and architecture
- Knowledge of treasury services, payments, corporate/commercial banking and client service/implementations functions and platforms