Product Manager AV Systems

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Product Manager, AV Systems, manages the platforms that the AV business runs on. They gather requirements from the field, work with vendors to scope and deliver enhancements, and ensure that teams are informed & trained. They bring structure to complexity, advocate for the end users, and keep platforms moving in the right direction.

This position will support our Audio Visual and Event Technology team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week based out of Dallas, TX. 

Essential Duties & Responsibilities

Product Roadmap & Requirements

• Support and contribute to the product roadmaps, aligning enhancement priorities to operational needs and business strategy
• Lead structured discovery with operations, project managers, and leadership to surface system gaps and translate them into clear, actionable requirements
• Develop and maintain product documentation, process flows, and business cases for leadership review as needed
• Manage enhancement backlog: intake, triage, prioritization, and status tracking across active workstreams

Vendor & Partner Management

• Serve as the point of contact for external AV Systems partners; maintain productive working relationships and hold partners accountable to delivery commitments
• Review and interpret SOWs, change orders, and vendor proposals; flag scope, cost, or timeline concerns to leadership
• Coordinate feature scoping sessions between vendor product teams and internal stakeholders
• Manage the end-to-end lifecycle of platform changes, from requirements through UAT, deployment, and post-launch monitoring
• Coordinate user acceptance testing with stakeholders; document results and manage issue resolution with vendors
• Develop and execute change communication plans to ensure affected users are informed and prepared ahead of system updates
• Identify and document process inefficiencies and recommend solutions

Cross-Functional Collaboration

• Partner with IT on platform integrations, upgrade paths, migration planning, and technical feasibility assessments
• Work with finance and leadership to build cost/impact analyses supporting platform investment decisions
• Collaborate with operations and project management teams to ensure platform capabilities align with field execution needs
• Surface competitive intelligence and market trends to inform product strategy

Behavioral Standards

• Own the platforms; system health, vendor delivery, and user experience as your responsibility, not someone else's problem to escalate
• Lead with curiosity; understanding how the field works; spend time with the people who use what you manage
• Be the translator; your job is to bridge the gap between technical and operational, make both sides feel heard and understood
• Stay ahead of risk; flag scope creep, vendor delays, and integration issues early; surprises are avoidable with the right discipline
• Collaborate without territorial thinking; the best decisions are made across teams
• Represent the user; every decision should connect back to the people doing the work in the field

Education & Experience

• Associate's degree preferred, High School Diploma or Equivalent with relevant work experience required
• Previous software/partner management experience
• Excellent analysis and problem solving skills 
• Excellent oral and written communication skills 
• Excellent customer service skills
• 5-7 years of AV knowledge preferred

Travel Requirements

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially.  These are a handful of the types of programs and benefits our full-time people may be eligible for.  There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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