At JPMorganChase, we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. The team is undertaking a large body of work concerned with, modernizing the firm’s contact center platform, offering a cloud-based contact center solution with strategic features and business integrations that enhance the servicing experience, and delivering a scalable and resilient service that supports our complex business models and strategic roadmap. We see an exciting opportunity to be part of a team which leverages the latest agile and software development practices for delivery of the future state architecture.
As a Product Manager with the Collaboration and Communication Product Line, Employee Platforms team, you will be responsible for setting the long-term strategy for the product, organizing the teams for optimal delivery, managing the P&L and driving engagement with our customers and stakeholders. The global feature teams are based out of Bengaluru, Hyderabad, London, Columbus and Plano, and are agile, and multi-functional who love working collaboratively to deliver excellent outcomes for our customers and stakeholders.
Job Responsibilities:
Defines and communicates product vision and strategy in line with the customers’ long-term business goals, manages the product's business metrics, including cost, feature & functionality, risk posture and reliability
Conducts market research and tracks industry developments with regards to productivity, collaboration, data, Information archive systems and understands implications to product vision and strategy
Identifies market need, interfacing with line of business technology customers as needed to define the scope and position of the product
Creates and maintains the product's definition, product roadmap & customer facing SLOs/SLAs, also creates a safe environment for experimentation and failures to support fast learning cycles
Prioritizes the product backlog & maintains a vision for the product
Oversees and drives the go-to-market and strategic marketing plans for the product
Manages the senior stakeholder community and customer advisory boards
Leads by example, exhibiting robust risk measures while advocating for adherence throughout the development lifecycle
Drives our cloud strategy for our contact center service, and owns the P&L of the product
Required Qualifications, Skills and Capabilities:
5+ years’ experience in product management with an emphasis on delivering contact center solutions that enable our business strategy as well as experience in technology product management within an enterprise environment
Experience providing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions
Understanding of the end-to-end software development process, including product strategy development, customer engagement, architecture design, engineering, implementation, and operations
Knowledge of the Amazon Connect and leading contact center systems deployed within the financial services industry
Understanding of software development methodologies and practices (SDLC, Agile, Scrum, etc.)
Good written and verbal communication skills with the ability to articulate concepts to senior management as well as business and technical partners with good interpersonal skills to manage relationships with a variety of partners and stakeholders
Experience of building strong, cohesive partnerships with key stakeholders, as well as writing technical stories in JIRA/confluence using industry standard notations