Product Manager

Entrust is looking for a Service Product Manager to join the Central Issuance Solution Marketing team. This is an exciting role leading our strategic efforts for our issuance hardware & services portfolio, particularly in the government ID and financial markets. The Product Manager will translate market insights into product roadmap and requirements to achieve business goals. This individual partners with Marketing, R&D, Sales, Operations and Services to promote, assemble and sell Entrust issuance solutions. This product portfolio includes hardware maintenance services, software maintenance agreements, and specific hardware technologies for secure issuance of financial and ID credentials including passports and credit/debit cards. The Product Manager will be responsible for and lead efforts to ensure the competitive services offerings meet competitive and customer requirements that drive unique value to our customers.

Responsibilities:

• Track performance and report findings to key stakeholders on key service financial metrics.  Drives changes and solves problems to meet goals.
• Develop and manage all aspects of service policies, programs, contracts and pricing
• Ensures all service deliverables are completed on the new product development teams (service pricing, warranty, technical manuals, etc.) – as member of core team or launch team depending on project scope
• Analyze market trends and competition to define the solution requirements in gov’t & financial markets
• Lead the development of the overall cross-functional Service Solutions roadmap
• Convert the market needs into documented product requirements and user stories by interacting with customers, partner, market influencers and internal stakeholders including sales, services, and Engineering teams
• Facilitate day-to-day communication with cross-functional teams to design and deliver high quality solutions including hardware and software service offerings while supporting adherence to the Entrust service process
• Manage and develop technical product positioning, technical value proposition definition, and deliver technical presentation material to educate sales, service, client, and partner technical teams
• Partner with training and sales teams to define, develop and deliver training events to increase education and skill set capabilities of the organization and our partner channel.
• Serve as product SME to provide content for marketing and sales tools in cooperation with product marketing (demos, presentations, case studies, white paper, Datasheet, etc.) and adapt them for the target markets.
• Support sales, implementation, customer support and trade show efforts where appropriate

Basic Qualifications

• Bachelor’s degree in marketing, engineering, computer science or related discipline
• Minimum of 4 years of experience in commercial product management or development
• Experience with capital equipment hardware and software service offerings (programs, policies, & pricing)
• Ability to travel approximately 10%
• Must be able to lawfully work within the US and have unrestricted work authorization for US 

Preferred Qualifications:

• Project management experience with technical problem-solving, leadership, and communication  
• Demonstrated fluent and persuasive written and verbal communication skills driving compelling decision making for strategic and product planning
• Experience with large government projects
• Fast learner with new technologies and concepts
• Experience working with international partners and customers
• Excellent presentation and communication skills including strong business and technical writing
• MBA

Compensation Range:

The anticipated starting base pay for this position is: $118,787-$174,220 per year (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

Recruiter:

Steve Donahue

Steve.Donahue@entrust.com