PatientHub Product Manager - Work From Home

About PatientHub

PatientHub is ClinicMind’s patient engagement suite, powered by the GoHighLevel (GHL) platform and tightly integrated with our EHR, RCM, and AI modules. From automated two‑way texting and online scheduling to funnel pages and review campaigns, PatientHub turns GHL’s raw power into a turnkey growth engine for 2,700+ chiropractic and mental‑health providers.

Mission for This Role

Leverage 100 % of GoHighLevel’s feature set—Workflows, Triggers, Custom Objects, AI Conversation, SaaS‑Mode billing, and the REST API—to deliver a branded PatientHub experience that:

1. Drives 40 % YoY MRR growth for the PatientHub module.

2. Boosts patient engagement metrics (open rate ≥ 85 %, review‑conversion +30 %).

3. Eliminates “shadow CRMs” by embedding GHL power natively in ClinicMind.
   
   

Key Responsibilities

1. GHL Platform Mastery

1. Build & maintain SaaS‑Mode templates, snapshots, and sub‑account automations

2. Exploit GHL AI Conversation & “Lead Connector” upgrades the week they drop.

2. Roadmap & Strategy

1. Convert GHL release notes into a 12‑month PatientHub roadmap.

2. Prioritize backlog via impact × effort, aligned to ClinicMind flywheel KPIs.

3. Workflow Engineering

1. Design multi‑step workflows (SMS, email, IVR, Facebook DM, Google MyBiz chat).

2. Publish pre‑built funnel pages and survey forms for specific care plans (e.g., back‑pain lead magnets).

4. Integration and API

1. Manage GHL REST hooks to sync contacts, appointments, and invoices with ClinicMind core services.

2. Own UAT and regression scripts every GHL release cycle.

5. Analytics & Monetization

1. Instrument GHL reporting dashboards; surface KPIs inside ClinicMind BI (Looker).

2. Optimize SaaS‑Mode pricing tiers; manage rebilling margins and churn prevention automations.

6. Compliance & Security

1. Enforce HIPAA, TCPA, CAN‑SPAM within GHL sub‑accounts; review new features for compliance risk.

7. Enablement & Support

1. Deliver snapshot documentation, Loom tutorials, and playbooks for CS, Sales, and onboarding teams.

2. Interface with GHL support & slack channel to resolve platform issues.

Qualifications

• 3–5 years product management OR GHL agency experience building snapshots, workflows, and SaaS‑Mode accounts.

• Deep knowledge of GoHighLevel APIs, LeadConnector mobile, Webhooks, Custom Tables, and AI Conversation flows.

• Track record shipping customer‑facing features in an Agile squad (Jira, Figma, Git).

• Data‑fluency: Looker, SQL, or GHL analytics; comfortable A/B‑testing funnels.

• Familiarity with HIPAA/TCPA and healthcare marketing compliance.

• Advantage‑to‑Have

• • Experience integrating GHL with EHR/RCM or other health‑tech systems (e.g., Redox, HL7, FHIR).

  • Chiropractic, PT, or behavioral‑health domain exposure.

  • Certification: GoHighLevel SaaS Pro, Pragmatic Marketing, or CSPO.

MUST HAVE:

1. High comfort level working on Eastern Time Zone/US Shift 
2. Good internet access at home
3. Mobile Hotspot
4. Laptop/Desktop with at least 16 GB